Patrick Vassell

Whoami

I'm a tech professional with a passion for revolutionizing DevOps and cloud security through container technologies. My journey has led me from managing critical incidents at Spirit Airlines to architecting cloud solutions at AWS, where I focus on seamlessly integrating security into the DevOps process. I thrive on challenges, constantly exploring innovative ways to enhance system efficiency, scalability, and security in the cloud, especially within AWS environments. Driven to break down traditional silos, I aim to redefine technology with secure, scalable solutions.



Awards & Certifications

Skills

Programming Languages & Tools
Workflow
  • AWS
  • Kubernetes
  • Python
  • Github
  • Windows
  • Linux
  • Redhat
  • Docker
  • Confluence
  • Jira
  • JavaScript
  • HTML5
  • CSS
  • Java
  • AWS CloudFormation
  • AWS CodePipeline
  • Amazon Elastic Kubernetes Service
  • Amazon Elastic Container Service

Experience

Partner Solutions Architect

Amazon Web Services

Spearhead strategic technical partnerships, guiding AWS partners in crafting and implementing advanced cloud architectures tailored to their unique requirements, bolstering their market position.

August 2022 - Present

Senior Incident Manager

Spirit Airlines

Spearheaded the Incident Management Division, leading a dynamic team to swiftly and efficiently resolve critical incidents, ensuring minimal disruption to airline operations and customer service.

April 2022 - September 2022

System Administrator

Financeit

Technology advisor and transformation leader responsible for executing technology roadmap to meet the company's long term business strategy, roadmap, and goals. Authored various PowerShell/Bash scripts to automate system updates and patches company wide. Worked closely with vendors to slash company costs by 30%. Converted Call Center Platform from RingCentral to Aws Connect which saved the company $8000 per month. This change also reduced the number of outages by over 40%.

May 2021 - June 2022

Tier 3 Support Engineer

Comcast Business

Provided operational support to external vendors, local market Field Technicians, operations support personnel, and other technical and business support groups, as received via inbound call center type phone calls, escalations, referral trouble tickets, or email notifications. Also instructed training support to other employees on various applications, systems, and technologies as the lead engineer on the team.

July 2016 - May 2021

Customer Service Account Specialist

American Express

Responsible for responding to customer requests, resolving disputes in a timely manner, and maintaining compliance with the FCRA (Fair Credit Reporting Act). Negotiated account resolutions and accurately input and documented actions within the customer service systems while maintaining company performance and productivity standards. Worked with SalesForce Partner Queue, Payments Queue and Checking Queue.

April 2013 - July 2016

Tier 2 Tech Support

AT&T

Responsible for maintaining the design and integrity of the internal systems, including client-facing hosted and cloud environments, as well as providing technical assistance to team members with escalation requests and mentor to level 1 staff.

September 2013 - April 2014

Education

Broward College

Bachelor of Science
Cybersecurity & Ethical Hacking

● Cloud Security Certificate

● Computer Programming Specialist Certificate

● IT Project Management Certificate

● Specialized courses in developing computerized database models and networks

● Managed large data sets, focused on cloud computing, and implemented secure cybersecurity measures

2018 - 2022

Broward College

Associate of Arts

● Business Specialist Certificate

● Accounting Tech Specialist Certificate

2018

Labs & Contributions

Check out my Youtube Channel

● K8's Kadence Series where I host weekly Certified Kubernetes Administrator(CKA) & Certified Kubernetes Application Developer(CKAD) Sessions for FREE!

Black Cyber Security Association Security+ Admin

● Administrator for a group of over 100 members working to obtain CompTIA Security+ Certificate.

● Converted over 20% of members obtain the Security+ Certificate.

● Created realistic Security + Exams comparable to Official exams. Click here for free Sec+ Practice test.

● Created Jeopardy for members to learn all Security+ Domains. Feel free to play Here.

● BCA ORWE (Operational Real World Experience Cohort) 2021.

● Constructed a Cyber Hygiene best practice for all Black Cybersecurity Association Members.

● Provided Tips for passing Security+ Exam. Here's a link to my Linkedin blogpost.

Labs

● PiHole - Hosting my own DNS that provides AD-Blocking over my entrire network.

● PiVPN - Created my own VPN so I'm able to securely access my home server and empowewrs me to lab anywhere around the world!

Contact Me

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